How do you know what is standard performance in a plumber and what is considered outstanding service? If you realize what is above the standard expectations, you will know when you have someone to recommend to others. On the other hand, if you know what is expected, you will recognize when a plumber fails to provide good service.
Emergency Service
While a good plumber should provide same-day service, an exceptional plumber will respond to emergency calls after hours and on weekends. There are certain situations that really just can’t wait. And repairs are often needed when it is most inconvenient. A customer-service oriented plumber will work outside of regular hours to accommodate a busy schedule. While he may charge a higher fee, it will be reasonable.
The plumber should offer some kind of guarantee for his work. To take it a step further, they should give you the option of a replacement or your money back if the problem is not solved. Many plumbers limit it to a replacement.
Pricing
The exceptional plumber probably won’t be the cheapest, but his prices will be reasonable. They will provide an estimate upfront so you can decide whether to proceed with the repairs. If you compare the plumber with others in his area, you should find some that are higher and others that are cheaper.
Gives Advice
A customer-service oriented plumber will take the time to give advice on which water heater to buy or why one type of faucet is better than another even if you won’t be using their services for this particular job. An exception plumber isn’t just doing a job; he’s building a relationship.
