When you need to hire a good plumbing contractor to clear a clogged drain, install a new tankless water heater, handle your kitchen or bathroom remodeling, or to take care of any other plumbing issue, how do you know who you can trust to do a great job at a fair price? Every year the Better Business Bureau receives a lot of complaints about plumbers, so you should take your time and choose your plumber carefully instead of just calling the first plumber listed in the telephone book or the one with the best website.
Referrals from friends, co-workers, and family members are an excellent source. Ask around and see if anyone you know can recommend a dependable plumber. If you don’t have much luck with referrals, the internet can be a great source of reviews on plumbers in your area.
When reading reviews on the internet, keep in mind that anyone can post a review. You don’t know if those glowing reviews were posted by the plumbing contractor himself, his friends, employees, or family members. It is even possible to hire people to write and post good reviews about a business. If all of the good reviews were posted at about the same time, there may be something fishy going on.
By the same token, extremely negative reviews could have been posted by a competitor, a disgruntled former employee, a former girlfriend, and so on. What you are looking for is a general consensus from people who appear to be customers of the plumber and you are looking for reviews posted over the past few years.
Once you find a plumber that seems to have good reviews, check the usual things: Look for a permanent business address and telephone number, make sure the plumber is licensed and insured, and check to see if they have been in business for a few years. If the answer to these questions is “yes”, the plumber has a good reputation to protect and will work hard to satisfy the customer.
Blog post provided by St. Louis Plumbers
