Sometimes you need to have a plumber that is available 24 hours per day, 365 days per year to deal with plumbing emergencies that can impact any business or home. Typically plumbing emergencies will involve such things as water pipe leaks, backed up toilets, clogged drains, frozen pipes and water heater issues. In general, plumbing contractors consider issues that have the potential to damage property or make a business inoperable or a home inhabitable to be an emergency.
A vast majority of qualified and established plumbing contractors will have a dedicated service department that is available 24/7 to resolve their customer’s commercial or residential emergency needs. Typically, the contractor will have a series of number of service plumbers that are on call, with a fully stocked vehicle, to handle most emergencies. In most cases for after business hours emergencies, the customer calls the contractor’s main number, which is answered by an answering service, who then calls the service plumber on call. Once the service plumber gets the call, they contact the customer to find out the nature of the problem and make arrangements to have it corrected as soon as possible. The plumber will make sure that the problem is a true emergency prior to responding in order to keep the costs down. If it is an emergency, they will respond immediately! In addition, if necessary, they will bring in additional plumbers to resolve the issue.
It is advisable to develop a relationship with a plumbing company, so that when there is a commercial or residential plumbing emergency, you know whom to call and they know that you are an established customer. In many cases the responding plumber may have worked on your property before!
